Creating an Electronic Medical Record
RAMPmedical – UX & UI, Service Design, Research
Electronic Medical Record – Patient View
The project involved designing and developing an EMR for RAMPmedical. Working within a small team, we collaborated with a hospital in Argentina to create the tool. We successfully launched and iterated, helping the medical doctors of the Hematology area of the HIGA Hospital begin their digitization process.
Client
RAMPmedial
Role
Product Design
Service Design
Design Research
Duration
One year
Target
- Medical Doctors & Practices (B2C / B2B)
Overview
Context
RAMPmedical is an AI decision-support software that helps doctors finding the best treatments for their patients based on medical guidelines, clinical trials and patient data. However, in the standalone version, patient data was not stored -requiring physicians to re-enter patient information each time.
Team
Myself (the only designer), CEO, Sales, 2 Technical Developers (Frontend + Backend).
Medical Advisory Board: 2 senior medical doctors.
Objective
Create an easy-to-use EMR for medical doctors and small practices.
Increase adoption of the CDS standalone version by enabling patient data storage.
What did I do?
> Product Design: Designed a 0→1 part of the software, that integrated the current version but could also work independently, expanding the company's offer.
> Design Research: Planned and conducting an extensive research, including qualitative (market research, product market fit, in-depth interviews, usability testing) and quantitative (analytics analysis, A/B testing).
> Service Design: Led the entire design process, following the double diamond methodology, collaborating with the Sales, Technology, and Marketing teams.
- Planned and conducted all design activities.
- Oversaw the project timeline and conducted quality assurance.
Outcome
We launched the first version of the EMR and received continuous feedback from users and clients, which allowed us to keep iterating.
After conducting unmoderated user testing, we made a major change to the navigation system, which increased the average time spent using the software and made a faster onboarding.
Process: from paper sketches to mockups & prototypes
As a main tool to align the team and the expectations, we used journey mapping to map the experience of patients, physicians and nurses.
Result
The EMR was launched and continuously improved over the following year, based on user feedback.
We had our first hospital department actively using the system and co-creating new features, contributing to the iteration of both the EMR and our core CDS solution.